Refund policy
At Leo Crew, we want you to feel confident when shopping with us.
If you need help with your order, our team is here to assist.
Returns
We accept returns on eligible items within 14 days of delivery.
To request a return, please contact us first at:
leocrew1511@gmail.com
Returns must be approved by our support team before being sent back.
Return Conditions
To be eligible for a return, items must be:
- unworn
- unused
- in their original condition
- returned in original packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
Important Return Information
Please do not send your item back to the address shown on the package.
As we work with different fulfilment partners, return instructions may vary depending on the item ordered.
If your return is approved, we will provide the correct return instructions.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return.
This may include:
- intimate wear
- swimwear
- accessories
- final sale items
If an item is non-returnable, this will be stated where applicable.
Damaged, Incorrect, or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- a brief description of the issue
- clear photo evidence
We’ll review the issue and work with you to resolve it as quickly as possible.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is:
- damaged
- faulty
- incorrect
Shipping costs are non-refundable unless otherwise stated.
Refunds
Once your return has been received and inspected, we’ll notify you regarding the status of your refund.
If approved, your refund will be processed back to your original payment method.
Please note that it may take several business days for your bank or payment provider to process the refund.
Need Help?
If you have any questions about your return, please contact us at:
leocrew1511@gmail.com
Thank you for shopping with Leo Crew.